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We have all heard the old adage “the customer is always right.” While anyone in the service or retail business knows that although this is not necessarily not true, the idea behind it is. Making your customers happy is essential

Dan Kroeger, President and CEO, and Gold Medal Products Co. were recognized by the Office of the Secretary of Defense & Employer Support of the Guard and Reserve for “contributing to national security and protecting liberty and freedom by supporting

The key to any successful business venture is a steady stream of clients. Whether you’ve recently lost a few clients or are ready to take on new ones in order to expand your customer base, knowing the best and most

A business partnership often leads to differences of opinion, ending in disputes that can negatively affect the business. To make matters worse, partners in business are also often family members, creating personal problems, as well as difficulties within the company

You know just how important loyal customers and clients are to the success and longevity of your business. When you lose a customer, it’s not always easy to determine the best course of action. Deciding whether to invest time and

Starting a new business is a rewarding and exciting time, but it can also bring with it more than a bit of anxiety. With so much talk about economic recovery and the ongoing uncertainty in the economic climate, it’s not

As one year ends and another one starts, business owners are looking at their revenues and profits for the year and making plans for a better new year. Unfortunately, for many, the profitability of their business may not have reached

One of the basic steps of starting a new business is the creation of a documented business plan. Not only is this needed for securing business loans and financial backing, it is an integral part of preparing a business for