Gold Medal's Response to COVID-19

Updated 11/2/20 (Published 4/20/20)

Throughout the COVID-19 pandemic, Gold Medal continues to work to adapt our business, while maintaining excellent service for our customers remains our top priority.

  • Gold Medal has expanded our capabilities to offer a line of safety products. This includes liquid hand sanitizer, hand sanitizing dispensers and stations, social distancing barriers, and face coverings.
  • As many businesses turn to prepackaged products, Gold Medal offers multiple options including gourmet popcorn, cotton candy, pretzels, and nachos. Plus, we also provide bags, tubs, and other containers that can be used to package your own items. (Read more about our prepackaged concession food solutions.)
  • Gold Medal has responded to the pandemic by fast-tracking select projects that were already in development. For example, we’ve released a touchless butter dispenser, which operates using photo-eye technology. In 2019, we introduced the ReadyServe®, a self-serve popcorn dispenser and ReadyPop®, a self-serve popper. Contactless concessions will continue to be a primary area of focus for our product development team.
  • In addition to equipment and supplies, Gold Medal has also dedicated its efforts to producing resources and content to help address the ongoing needs of your business. We invite you to visit our blog, Concession Insights, and recipe sections.

The Gold Medal Fastop in Cincinnati, Ohio, along with our branch showrooms in Carolina, Chicago, Colorado, Columbus, Georgia, Indianapolis, Jacksonville, Mid-Atlantic, Minneapolis, New Orleans, Orlando, Pittsburgh, Tampa, and Tennessee, are all open daily with a limited number of employees so that we can maintain our service to you while following recommended safe work practices.  Our location in Central Illinois is open by appointment only. As information surrounding the coronavirus continues to change, we will continue to adapt our operations and business plans as needed.

Placing Orders – Gold Medal continues to take orders and fulfill them as they are placed. You can place an order through your local branch, our website, on the phone - 1-800-543-0862, or through email at [email protected]


Shipping Orders – Gold Medal continues to ship orders.


Facility Visitors – All showroom locations are open to walk-in customers, except for our Central Illinois location which is by appointment only. All other visitors are asked to make appointments at all locations before visiting.

Gold Medal History

In the history of Gold Medal Products Co., we have never been in a situation like this. We recognize that the coronavirus and its effects are something we have not seen in our lifetime. And more specifically, our industry – our wonderful world of cinemas, amusement parks, stadiums, gourmet popcorn shops, fairs, schools and more – full of such good, hardworking people – is being economically decimated by the pandemic.


But rest assured, even in this time of uncertainty, Gold Medal remains equipped to continue its place as the world’s leading manufacturer and distributor of concession equipment and supplies and we are well-positioned to navigate through this challenging time while still meeting your specific business needs. We look forward to making our way through this, together.


If you have any questions, please don’t hesitate to call us at 1-800-543-0862 or email your Gold Medal contact. Our front desk and main number in Cincinnati will continue to be open, as well as technical services.