Technical Service Associate (Cincinnati)
Gold Medal Products Company, the world’s leading manufacturer and distributor of popcorn and “fun food” concession equipment and supplies, is searching for a Technical Service Associate to join our growing team.
Job Function: Assist internal and external customers with product problems and take associated parts orders both on the phone and by email. Work on special projects when assigned.
Essential Duties and Responsibilities:
- Assist customers with product problems through diagnostic means and process parts orders.\
- Keep current with product knowledge. May include spending time in assembly and the repair department.
- Occasionally assist with customer training, dealer conference, assisting engineering with product testing.
Minimum Knowledge, Skills, and Abilities:
Electro mechanical aptitude enabling diagnostics and repair of basic food machine equipment.
Basic understanding of a manufacturing Bill of Material
Basic understand of electrical wiring diagrams.
Great communication and interpersonal skills necessary to effectively communicate with both internal and external customers.
- The ability to work effectively both independently and within a team environment.
All other duties as assigned
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.